tag:blogger.com,1999:blog-3228763898623559514.post8459589205468947419..comments2023-10-28T06:39:42.632-07:00Comments on Yum-O-Rama: Where I Live to Eat!: Foodie Finds: Kitchen Goodies (Metropolis, Burnaby, BC)Jessica604http://www.blogger.com/profile/09938094535014982099noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-3228763898623559514.post-31591319550821980992010-02-28T00:05:04.888-08:002010-02-28T00:05:04.888-08:00I got really really sad experience at the shop tod...I got really really sad experience at the shop today.<br /><br />I bought a salad dressing bottle on Feb. 19, 2010.<br />At that time, I didn't have enough time to talk to staff.<br /><br />Then I took it to home and wash it by dish-washer before I use it. The dressing bottle's recipe was gone but I couldn't understand the happening.<br /><br />I took it back to the shop today, Feb. 27, 2010.<br />Because the receipt shows that REFUND OR EXCHANGE WITHIN 10 DAYS so I thought I should take it to refund or exchange.<br /><br />I explain that my situation when I bought the bottle, I was rush but I wanted.<br />I couldn't see any sign that's about dish-washer safe or not. Then I used it.<br /><br />The shop's staff, Tom Yu said that you made a mistake, that's not our fault.<br />We can't do anything, we can't refund or exchange it.<br /><br />But I didn't know and see any sign or paper about warnig dish-washer on/in the bottle and the shop.<br />How can I know about that??? I asked him.<br /><br />He said you should ask.<br /><br />But I said I didn't have enough time to talk to staff, I was rush I couldn't think about at that time. Because I was using the same kind of bottle. By accident, I broke it. That's why I need another one and I bought it.<br />And also, I was using dish-washer the old bottle to wash. That was fine so I used dish-washer the new bottle before I use.<br /><br />But he said No that's your fault.<br />And he showed/pointed some kitchen staff and asked me do you think can you use these for dish-washer?<br /><br />Is that good customer service?<br />I really really wondered.<br /><br />Then he showed a catalog and said you should talk to the company which we bought from.<br /><br />I asked the company phone number.<br />But I was not sure the bottle belongs to the catalog's company. I asked him to show the page that has the bottle's picture.<br /><br />He said No because it's not public, it's only for store staff.<br />So then, how can I trust him/shop?<br /><br />He gave me the company's phone number today.<br />But today is Saturday, it's weekend.<br />The company is closed.<br />Time is running, my receipt is going to expire.<br /><br />For me, it's really really sad experience at the shop....<br />I'm starting to wonder their customer service today.....Anonymousnoreply@blogger.com